Terms & Conditions

 

TERMS OF SERVICE


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OVERVIEW

This website is operated by CP Doctor. Throughout the site, the terms “we”, “us” and “our” refer to CP Doctor. CP Doctor offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall CP Doctor, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless CP Doctor and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 57 Piccadilly Manchester GB M1 2AP.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at info@cpdoctor.co.uk


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Help Guide - General

This guide gives you some more information about our most common repairs. If you are still unsure what repair you require or the device / repair you want is not shown contact us on 0161 228 2251 and one of our experienced team will be able to help you

Screen Repair (LCD & Glass)

We replace the whole front screen of your device which includes the LCD display, the front glass and the touch screen digitizer.

This repair fixes all these problems:

Cracked or smashed glass

Faulty LCD screen - fixes any problems with the display

Touch sensing problems

Apps launching themselves

Blank screens

Lines on the display

Colours or patches of colour on the screen

We replace the front screen on your device, which includes the front glass, touch screen digitizer and LCD display.

Front Glass Repair (Glass only)

This repair replaces the front glass on your device but does not replace the LCD display or touch sensor. Therefore only choose this repair if it is just the front glass on your device that is broken and there are no problems with the actual display or touch functionality. Due to the specialist nature of this repair it cannot be done as a call-out repair and can only be done at our main Repair Centre via our postal service which offers same day repair, next day courier delivery

Battery Replacement

This repair will replace the battery in your device. We only use the highest-quality replacement parts

Charging Port Repair

If your device is not charging it could be a problem with the charging port. This repair fixes any issues with the charging port. We will replace the charging port if it is faulty and do the necessary work to restore the charging port to working order

Water / Liquid Damage Repair

If your device has suffered water or liquid damage this repair aims to restore it back to working order. One of our skilled repair technicians will strip down your device, put it through a chemical cleaning / drying process and then re-build & test your device. Due to the specialist nature of this repair it cannot be done as a call-out repair and can only be done at our main Repair Centre via our postal service which offers same day repair, next day courier delivery

PLEASE NOTE: due to the nature of water damage not all devices can be repaired and the damage is sometimes beyond repair. We will do everything possible to try to restore your device to a functional working order. We have a very good success rate (approximately 8 in 10 devices repaired) but we cannot guarantee success. In some instances, your device still might not work after we have carried out this repair. Therefore, the fee for this service is chargeable whether the device is repaired or not. Our 12 month warranty does not apply to liquid damaged devices

Full Diagnostic Service

If it is unclear what the problem with a device is we offer a full diagnostic service. We have specialist equipment that fully tests every single software and hardware component to identify any problems with a device. After conducting a full diagnostic we will contact you to advise what the problem is and how much it will cost to repair. If you wish to go ahead with the repair the price you have paid for the diagnostic is deducted from the total price. If you do not wish to go ahead with the repair your device will be returned to you. As part of this service you will receive a print-out of the diagnostic report showing all the tests carried out

PLEASE NOTE: The diagnostic fee is payable for this service whether you go ahead with the repair or not. This service cannot be done as a ‘call-out’, it can only be done at our main Repair Centre via our postal service. We offer a fast turnaround with same day repair, next day courier delivery

Home Button Repair

If the home button on your device is broken this repair will replace the home button and fix any issues. PLEASE NOTE: if the home button on your device consists of a fingerprint sensor (eg. iPhone 5S) then following this repair the fingerprint sensor will no longer work so please do not proceed if this is an issue

Power Button Repair

If the power button on your device is broken this repair will replace the power button and fix any issues.

Rear Glass Repair

If the rear glass on your device is broken this repair will replace the glass panels. If your device consists of multiple rear glass panels that are broken (eg. iPhone 5S has a glass panel at the top and bottom) then this repair will replace both of them

Rear Housing Replacement

If the rear casing of your device is badly damaged this will replace it with a brand new part to get your device looking good again. Our experienced technicians will replace the whole rear housing / rear casing of your device. Due to the specialist nature of this repair it can only be done at our main Repair Centre via our postal service. We offer a fast turnaround with same day repair, next day courier delivery

Earpiece Repair

This repair will fix any problems with the earpiece speaker on your device. Our experienced technicians will replace the earpiece, fix any internal issues relating to the earpiece and fully test to ensure it is restored to excellent working order

Microphone Repair

This repair will fix any problems with the microphone on your device. Our experienced technicians will replace the microphone, fix any internal issues relating to the microphone and fully test to ensure it is restored to excellent working order

Loudspeaker Repair

This repair will fix any problems with the loudspeaker on your device. Our experienced technicians will replace the loudspeaker, fix any internal issues relating to the speaker and fully test to ensure it is restored to excellent working order

Headphone Jack Repair

This repair will fix any problems with the headphone jack on your device. Our experienced technicians will replace the headphone jack, fix any internal issues relating to the headphone jack and fully test to ensure it is restored to excellent working order

Front Camera Repair

This repair will fix any problems with the front camera on your device. Our experienced technicians will replace the front camera, fix any internal issues relating to the camera and fully test to ensure it is restored to excellent working order

Rear Camera Repair

This repair will fix any problems with the rear camera on your device. Our experienced technicians will replace the rear camera, fix any internal issues relating to the camera and fully test to ensure it is restored to excellent working order

Software Fix

This service will fix any software issues with your device. The device is put through a full diagnostic process to identify any issues and then our experienced technicians will do whatever is required to fix any software faults and restore the software on your device back to working order. PLEASE NOTE: Due to the specialist nature of this repair it can only be done at our main Repair Centre via our postal service. We offer a fast turnaround with same day repair, next day courier delivery. Our 12 month warranty does not cover software faults

SIM Reader Repair

This repair aims to fix any problems with the SIM reader that is preventing your device from recognising the SIM card. This is a complex repair that involves circuit board work so is not a guaranteed repair. However we offer No Fix, No Fee on this so if we cannot fix it we will refund you. Due to the specialist nature of this repair it can only be done at our main Repair Centre via our postal service. We offer a fast turnaround with same day repair, next day courier delivery

Vibration Repair

If the vibration has stopped working on your device this repair will fix any problems. Our experienced technicians will replace the vibration motor and fully test to ensure it is restored to working order

Other Repairs

We only feature the most popular devices & repairs on our site cpdoctor.co.uk can fix pretty much any problem on any make or model of mobile device. So, if the repair or device you are looking for is not listed then click ‘Other’ and request a callback. One of our experienced team will be glad to advise you and give you a quote